Get in Touch
Questions about products, orders, or custom work? We reply within 24 hours.
Before you email
Many questions are answered in our help pages — you might get a faster answer there:
How to reach us
The best way to reach us. Include your order number for order-related questions.
Response time
We reply within 24 hours, Mon–Fri (Dubai time, GST+4).
Weekend emails are answered first thing Monday.
Common questions
I haven't received my product after purchase.
Check your spam or junk folder first — delivery emails from Lemon Squeezy sometimes land there. If it's not there within 10 minutes, email us with your order number and we'll resend immediately.
Do I need a paid Notion account?
No — a free Notion account is all you need. Go to notion.so and create one if you don't have one, then duplicate the template link from your delivery email.
Can I get a refund?
Yes. We offer a 30-day money-back guarantee with no questions asked. Email us with your order number and we'll process the refund within 1 business day.
Do you offer custom templates or bespoke work?
Sometimes — it depends on the project. Email us with what you have in mind and we'll let you know if it's something we can help with.
Can I use these templates with my team?
SoloKit products come with a personal license for your own use. If you need a team or commercial license, email us and we can discuss options.
What to include in your email
To help us reply faster, include the following if relevant:
Your order number (from the Lemon Squeezy confirmation email)
Which product you purchased
A brief description of the issue or question
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